TERMS AND CONDITIONS
These Terms and Conditions (“Conditions“) comprise the agreement under which Global Mindworks (“GMW”) will provide its training programmes to the participant/you. Please read these terms carefully before you submit your order and payment to us.
Programmes and Courses
Booking and Payment
2.1 The price for the programmes and courses (which excludes VAT) will be the price indicated on the website or communicated by email from the Owner/Founder of GMW and on the order pages when you enrol for you place on the course. We take all reasonable care to ensure that the price of the course advised to you is correct, however if the course’s correct price at your enrolment date is higher than the price stated to you, we will endeavour to contact you for your instructions before we accept your order.
2.2 Your place on the course will be confirmed by us by email upon payment of the full course fees and a signed copy of these Conditions indicating that you have read, understood and accepted them.
In some cases, a fee payment plan may be accepted in instalments. In all such circumstances, a mandatory non-refundable deposit of €500 per enroller along with a signed Acceptance of the Payment Plan and these Conditions must be provided by the course participant one month in advance of the course commencement date.
2.3 Any participant with an unauthorized outstanding balance regarding instalments will not be permitted to attend classes and such missing tuition hours shall be recorded against any minimum hours attendance requirements of eligibility for certification/accreditation.
2.4 A delayed fee (non-refundable) will be applied to any payments received after the due date.
2.5 The fees for the course do not include any recording assessment fees by mentors should they be required. GMW or any affiliates have no responsibility for entering you into any exams or for your relationship with any external body.
2.6 No refunds will be offered if you fail to attend the course or attempt to cancel within 14 days of the start of the course, unless you are still within the 14 day cooling-off period set out in clause 4.1.
Refund and cancellation policy
3.1 Course fees or instalments paid are STRICTLY NOT REFUNDABLE except under certain conditions listed in the following conditions. Where a refund is granted, a Registration Fee of €300 will be deducted from the total course fees paid.
3.1 You have a legal right to change your mind within 14 days after the day we email you to confirm that we accept your order for a place on the course, during which time you will be able to receive a full refund. Once we have completed the services you cannot change your mind, even if the 14 day period is still running. If you cancel after we have started the services, but within the 14 day period, you must pay us for the services provided up until the time you tell us that you have changed your mind.
Notwithstanding, GMW is unable to offer any refunds should you decide to cancel after the 14 day cooling off period or are unable to attend your course.
3.2 In exceptional circumstances, participants who are unable to attend may transfer to another scheduled delivery of the course if GMW is able to re-sell their original place to another participant. This transfer is solely at the discretion of the Course Coordinator and will incur a €150 administration fee.
3.3 No transfer to an alternative scheduled delivery of the course will be considered and/or offered if the following circumstances apply:
3.3.1 a course booking is cancelled by the participant within 2 weeks of the course date (unless a waiting list for the course exists and the place can be re-sold at short notice) (this clause does not affect your right to cancel your order during the 14 day cooling off period in clause 4.1;
3.3.2 the participant is unable to attend a course due to changes in personal circumstances;
3.3.3 the participant is unable to attend a course due to travel problems caused by unfavourable weather or cancellations by travel operators;
3.4 Refunds will only be made using the original method of payment and to the person who made the original payment.
3.5 The procedure for making eligible refunds takes 20 working days from the date of acceptance that a refund is due.
Our right to make changes
4.1 Occasionally GMW may have to cancel or postpone a class due to unavoidable circumstances or if a class is under-subscribed. In such a case GMW will notify all confirmed attendees as soon as possible and offer full refunds.
4.2 GMW reserves the right to cancel a course or change course dates, tutors or timetables from those published at its discretion, and we will notify you in advance of such changes. In these circumstances GMW will normally arrange an alternative date and offer you a transfer to this date or, if this date is not convenient, a full credit will be offered for a later programme date that fits with your schedule.
4.3 In the unlikely event that the advertised tutor is unable to teach the class, GMW reserves the right to substitute the advertised tutor with another appropriate tutor.
4.4 GMW suggests that participants arrange insurance to cover unforeseen events such as illness, unfavourable weather, or cancellation of a course for which travel and accommodation costs have been incurred.
5.1 You must notify GMW, in writing, of any change in the contact details provided as these will be used by GMW for all correspondence.
5.2 Course and study materials are not transferrable between participants.
5.3 Participants shall conduct themselves at all times in a manner which shows respect for GMW and its affiliates, their staff, students of GMW, fellow participants and property. Any breaches of policies or codes of conduct notified to the participant may result in removal from the course with no refund.
6.1 All intellectual property rights in all materials and online resources supplied by GMW and its affiliates are expressly reserved. Any unauthorised duplication, publication or distribution is strictly prohibited.
7.1 You are responsible for verifying that the course you enrol onto is suitable for your needs and any specific requirements you may have. GMW does not guarantee or make any commitment that any result or objective will be obtained from completion of the course.
7.2 The liability of GMW for foreseeable losses arising out of its negligence (other than in respect of liability for death or personal injury), breach of contract or any other cause of action arising out of or in connection with this agreement or our failure to use reasonable care and skill, is limited to the value of monies received from the participant for the course.
7.3 GMW does not exclude or limit liability:
7.3.1 for fraud; or
7.3.2 for death or personal injury to the extent that it results from the negligence of GMW and its affiliates, its officers, employees or agents.
7.4 All warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from the contract.
8.1 GMW and its affiliates accept no responsibility for anything that is lost or stolen from its premises or location where its programmes are being delivered. Personal possessions are the sole responsibility of the participant and participants are advised to keep valuable belongings with them at all times and to take out appropriate insurance.
9.1 The participant agrees to allow GMW and its affiliates to retain any information provided which will be used in line with current legislation and only for the purposes intended, including to:
9.1.1 communicate with the participant to perform their obligations under this agreement;
9.1.2 inform participants about their courses, products and services which may be of interest;
9.1.3 record group and individual training sessions as part of the necessary delivery of course programmes or as otherwise required, provide feedback to participants on their progress and course performance;
9.1.4 provide feedback on the participants progress and attendance on the course to your sponsor/employer, if you are sponsored by a third party for the course. Please note, as previously stated GMW and its affiliates have no responsibility for any external exams and are not able to provide any information in relation to performance with external bodies.
9.2 If you wish to opt out of any of this use of data or information, then you should contact firstname.lastname@example.org to let us know.
Events outside our control
10.1 GMW and its affiliates shall not be responsible for delays or events outside of our control. If the delivery of the course is delayed or interrupted by an event outside of our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any services you have paid for but have not received.
11.1 If you have any questions or complaints about the course or provision of services, please contact Eddie Lynch at email@example.com in the first instance who will be able to deal with your complaint. Your email/letter should be clearly headed, ‘Formal Complaint’. We recommend that you send your letter by recorded delivery and keep a copy for your own reference. We aim to send you an initial written acknowledgement of your complaint within two weeks from date of receipt. Your complaint will be investigated and we aim to send you a final written notification of the resulting decision within eight weeks from the original date of receipt.
Other important terms
12.1 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms and conditions operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
12.2 The contract shall be governed by and interpreted according to the laws of the Republic of Ireland and each party irrevocably agrees that the courts of the Republic of Ireland shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this agreement or its subject matter or formation (including noncontractual disputes or claims).
I confirm that I have read, understand and accept the above Conditions on this day __/__ /____
Signature of Participant/Customer:
Name of Participant/Customer: